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Understanding Your Rights and Responsibilities
Net 30 days. A service charge of 1.5% per month (18% APR) will be charged on all invoices outstanding over 30 days.
All orders will be shipped prepaid and billed except for COD customers; unless the customer wishes to use third party billing. Shipments are F.O.B. Los Angeles, CA. Full freight is allowed on shipments of $1200.00 net invoice value, within the continental USA. Full freight is allowed on shipments of $1,500.000 net invoice value to Hawaii and Alaska. Freight is not allowed on shipments of displays. Shipper reserves the right to ship by method of our choosing.
Our minimum order is $50.00 net per order. Charges will be added to orders of less than $50.00 to bring the order to the minimum billing.
Our liability on any claim, including claims of defective design, workmanship or materials is limited to replacement by shipment of items from our plant, refund or a combination thereof as we determine. Buyer agrees irrevocably to the jurisdiction of the California Courts over its person in the event of litigation. Service of process may be made as provided by California Law or shall be considered effective if sent by certified or registered mail, return receipt requested, postage prepaid.
Please check your order immediately upon receipt. All claims for shortages, overages, incorrect product, billing errors, etc., must be made within 5 business days of receipt of goods.
Goods cannot be returned without prior authorization and must have a Returned Materials Authorization Number (RMA#) attached with the product. Items sent back to Westbrass without prior authorization will be rejected and returned at the customer's cost. Returns for non-defective merchandise are subject to a minimum 25% restocking fee. Returns Materials Authorization (RMA) must be requested in writing by fax, email or mail within 30 days of delivery. All refunds are subject to inspection of the returned merchandise. Credit will not be issued, under any circumstances, until after the item has been received and inspected. Non-defective returns must be received in saleable condition. No returns on special or custom orders. All returns must be made freight prepaid by sender and the sender must assume all responsibility for shipping. Westbrass reserves the right to limit and/or refuse any returns at their discretion.
Items damaged in transit must be rejected upon delivery and immediately returned to Westbrass in its original box. Westbrass will be responsible for filing claims with the carrier. Damaged or lost shipments must be reported within 72 hours of receipt to the shipper of the product in question.
With the exception of living finishes, all Westbrass decorative finishes are protected by the strongest finish treatments available while maintaining their luxurious appearance. While some finishes are more durable than others, no finish is indestructible. Polished Chrome, Satin Nickel and PVD Polished Brass finishes are the most durable. All other finishes are electroplated; some are then coated to enhance the gloss and durability. “Living” finishes are uncoated, designed to be exposed to the air and other elements, with the intention to age and change in their natural beauty. All of our finishes, plated and living, require some care in use.
Do not allow your product to come into contact with any cleansers fortified with ammonia, bleach, grease – cutters or other surfactant chemicals. Soft Scrub, Dawn Liquid Soap, Palmolive or any other combined cleaners contain certain chemical components that will dissolve and remove the finish’s protective coating, and eventually the finish itself. Use only plain warm water and mild soap on a soft cloth or sponge. Avoid using any sponge with a scouring pad to clean your product. It is not necessary to rub hard to remove spots.
An occasional application of Carnauba wax (without cleaners), like that found in Flitz Faucet Wax, Turtle Wax for Clear Coat Car Finishes or McGuire’s Premium Wax, will enhance the finish lustre, reduce hard water spots and add an extra layer of protection to your finish.
The functionality of all products is warranted for a period of one year. All warranties are guaranteed to the original purchaser only. Product problems attributable to abuse, misuse, improper installation, hard water, neglected maintenance or accidental damage are not covered by this warranty. Modifying the product in any way voids the warranty. The use of plumber’s putty on our products also voids the warranty. Silicone sealing compounds should be used instead. No repairs or replacements will be made under such circumstances except at customer’s expense. Liability under warranties expressed or implied is limited to repair or replacement of defective goods only. In no event will Westbrass be liable for incidental or consequential damages (such as labor charges). This warranty does not cover labor charges, whether based on breach of express or implied warranty, breach of contract, negligence or any other legal theory.
All sink and tub/shower drains, strainers and other trims have a 1 year warranty:
PVD Polished Brass
Satin Nickel
Polished Chrome
Polished Brass
Oil Rubbed Bronze
Powder Coat White
Polished Nickel
Stainless Steel
Matte Black
Matte Black
Brushed Bronze
Champagne Gold
Please find individual specification sheets attached to the “Specifications” tab of each product.
Please find individual specification sheets attached to the “Specifications” tab of each product.
5355 El Noche Way
San Diego, CA 92124
(619) 209-7537
john@mccarthymro.com
1201 E. 15th St. # 109
Plano, TX 75074
(972) 424-0058
sales@jtareps.com
2051 Wind Ridge Ln
Spring, TX 77379-2939
(281) 536-3719
www.jdattaway.com
WARNING: This product may contain a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.
California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers’ safety and hope that the information below helps with your buying decisions.
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals. It has now affected any and all items which can be touched, held or come in contact with any person.
Proposition 65 requires the state to maintain and update a list of chemicals known to the state to cause cancer or reproductive toxicity.
